Faq
Orders & Shipping
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We will provide you with a tracking number after we’ve received the payment and shipped your watch. For international orders we use FedEx as our main carrier. If you live outside the U.S. then the applicable duty/VAT charges will be calculated at Checkout.
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Within the intercontinental United States, it will typically take 3-4 days for you to receive your watch. For international orders, the time varies and will usually take 1 week. If you live outside the U.S. then the applicable duty/VAT charges will be calculated at Checkout.
Returns & Warranty
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Returns and exchanges are accepted within 14 days of delivery for unworn watches in original packaging with all protective plastics and the hang tag attached. Try it on — just leave the plastics on. Once protective plastics or the hang tag are removed, a 10% restocking fee applies. Watches with visible wear, creased straps, or a sized bracelet cannot be returned.
If you believe your watch may be defective, please do not wear it — contact us first. Defects are handled under our warranty, not the return policy.
Return shipping is at the customer’s expense and must be sent via a trackable, fully insured carrier with signature confirmation. Brew cannot issue refunds for items that do not reach our facility.
To start a return or exchange, fill out the watch return form.
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Brew watches are guaranteed under a limited two-year warranty against any manufacturer defects. Please fill out the watch return form if you encounter any issues. We will respond with specific instructions on sending the watch back for any servicing required. Warranty must be authenticated with proof of purchase and/or warranty card. Damage caused by mishandling, tampering, unauthorized repairs or accidents will void your warranty. Warranty is nontransferable.
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Brew watches are guaranteed under a limited two-year warranty against any manufacturer defects. Please fill out the watch return form if you encounter any issues. We will respond with specific instructions on sending us the watch back for any servicing required. Damage caused by mishandling, tampering, or accidents will void your warranty.
Product & Features
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The Brew Chronograph models are rated up to 5ATM (50 Meters). Do not swim or dive with your watch as they are not waterproof. Please ensure that you rinse your watch with distilled or tap water after exposure to salt or pool water to rinse off any salt-water or chlorine that can be corrosive to the watch gaskets. Refrain from wearing your Brew watch in hot tubs, showers and saunas as the various components used in the manufacture and assembly of your watch expand at various rates. The rapid change in temperature when entering a hot tub can result in a loss of the sealing capabilities of gaskets, which may allow moisture to enter.
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Currently our private studio headquarters at Brew serves for our design, service, and fulfillment and is not open to the public. Although, if you have any questions about the details of the watches - please let us know and we’ll do our best to answer them.
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A meca-quartz movement is a hybrid, with two distinct mechanisms working in partnership: in a meca-quartz chronograph, the timekeeping functions are controlled by a quartz movement, while the stopwatch functions of the chronograph are recorded by a mechanical module. Both functions are powered by the same battery. Meca-quartz builds on the strengths of these two types of movements: the accuracy of quartz with the crisp feel and performance of a mechanical chronograph. Compared to a conventional fully-mechanical chronograph, a watch with a meca-quartz movement can be slimmer, more durable, and more reliable, cheaper to maintain and faster to service.
Troubleshooting & Common Issues
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Please check that the watch has full power. It can be powered both by wearing the watch and by winding the watch crown clockwise (~25 times). Either way works well. This watch has a power reserve for approximately 38 hours. If the watch is not worn for approximately 38 hours, it will slow down to a halt.
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Please confirm that you have removed the plastic protective film from the sapphire crystal top.
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It is important to note when advancing the date - please do not adjust the date between 9pm–3am (while the date gears are in motion to change the date). All other hours are safe to change and should give a safe quick-set change.
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The chronograph timer measures 60 minutes elapsed after being engaged. You can read the minutes elapsed on the left subdial. After 60 minutes has passed - the main chronograph hand in the center will stop and reset to '12' o-clock.
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The right 24 hour subdial is directly correlated to the main time and does not operate independently and does not reset to '0'. For example, if it is 12PM for the main time - it registers at 12 on the 24 hour timer subdial. Here is more information on the watch.
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The batteries in our watches last from three to four years, depending on the climate and use.
Operating Your Watch
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Please follow the instructions on how to operate your watch in the link here.
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Please follow the instructions on how to operate your watch in the link here.
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Please follow the instructions on how to operate your watch in the link here.
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Please follow the instructions on how to operate your watch in the link here.
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Please follow the instructions on how to operate your watch in the link here.
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Please follow the instructions on how to operate your watch in the link here.